Lesson Cancellation Policy

I understand that sometimes plans change and you may need to cancel or rearrange a driving lesson. However, lesson appointments are reserved specifically for each pupil, and short-notice cancellations can be very difficult to refill.

For this reason, I operate a 48-hour cancellation policy.

Cancelling or Rearranging a Lesson

If you need to cancel or rearrange your driving lesson, please give me at least 48 hours’ notice wherever possible.

If a lesson is cancelled or rearranged with less than 48 hours’ notice, the full lesson fee will normally still be payable.

Block Bookings

If you have already paid for your lessons as part of a block booking, a lesson cancelled with less than 48 hours’ notice will normally be deducted from your remaining lesson balance.

Pay-As-You-Go Lessons

If you pay for your lessons individually and cancel or rearrange a lesson with less than 48 hours’ notice, the outstanding lesson fee will need to be paid before your next lesson takes place.

If I Can Refill Your Lesson

Where possible, I will try to offer a cancelled appointment to another pupil.

If I am able to refill your lesson slot, you will not be charged for the cancelled lesson.

Emergencies and Exceptional Circumstances

I appreciate that genuine emergencies and unexpected circumstances can occur.

I will always try to be reasonable and will consider genuine emergencies or exceptional circumstances on an individual basis.

Lessons Cancelled by Me

If I need to cancel your lesson for any reason, you will of course not be charged.

If you have already paid for the lesson, the payment will either remain as credit towards your next lesson or be refunded if appropriate.

Thank you for your understanding and for giving as much notice as possible when cancelling or rearranging lessons.

Owain Jones Driving Instructor